Customer support

Customer Service - for orders, inquires and disputes

Call (800) 631-5273, email [email protected] or visit https://us.jjcustomerconnect.com

Clinical Trials - for procurement inquires

Email [email protected]

Medical Information Center - for adverse events, product complaints, medical or rebates

Call (800) 526-7736 or email [email protected]
For Patriot products call (800) 667-8570

Janssen CarePath - for patience assistance programs

Call (877) 227-3728

Returns - for returns or expired or recalled products

Call Inmar at (800) 967-5952 or email [email protected]

Sales Representative - for practitioners to obtain contact information or request samples

Call (800) 231-9339

Accounts Receivable - for questions or payments pertaining to an invoice

Call (800) 768-1059

Account Payable - for vendor purchase order inquires

Call (800) 231-3965 or https://www.ap.jnj.com

Customer Contracts Management - for inquiries regarding eligibility

Call (800) 814-9301