Policies

JOM is committed to providing superior customer service and on-time delivery. The following documents detail the policies that allow JOM to continue to achieve that commitment.

Invoice policies

1. Payments must be received in the bank by the due date in order to earn the cash discount.
2. No Anticipation and Post Audit claims will not be honored. To qualify for adjustments, report all discrepancies on an invoice within 15 days.

Policy resources

JOM Return Goods Policy.
JOM Active Return Goods Policy Product Listing.
JOM Inactive Return Goods Policy Product Listing.
JOM Infused Oncology Product Returns Policy.
JOM Infused Oncology Early Returns Product Policy Listing.
JJHCS Notice to End Customers Regarding Updates to 340B Delivery Limitations – Effective 3/7/23 (last modified 9/3/24).
Johnson & Johnson Innovative Medicine 340B Rebate Model Policy Update 9-30-2024

PROCRIT in-date returns

Special notice for returns of in-date PROCRIT^® (Epoetin alfa).

Under no circumstances should in-date PROCRIT^® (Epoetin alfa) be accepted and returned to general inventory for redistribution.

As stated in our return goods policy, JOM will only accept returns of outdated products. Any authorizations for returns must be processed through JOM Pharmaceutical Customer Service at 1-800-631-5273.